PDF Download , by Donnie Baje
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, by Donnie Baje
PDF Download , by Donnie Baje
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Product details
File Size: 1266 KB
Print Length: 35 pages
Simultaneous Device Usage: Unlimited
Publication Date: April 21, 2014
Sold by: Amazon Digital Services LLC
Language: English
ASIN: B00JV837IY
Text-to-Speech:
Enabled
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Amazon Best Sellers Rank:
#666,266 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
This is a good book to understand key Call Center Workforce Management in simplistic terms. This is good for anyone becoming a supervisor in a call center for the first time. Although you may not do a lot of staffing you are going to be responsible for ensuring that staff is where they need to be (right people in the right amount of seat at the right time) and you will have to ensure that you meet service level agreements.
Loved this book! Very informative.
Ver y useful
I chose the rating because the book was a good read, contained data metrics, and was informative. I recommend for those considering working in a call center.
Ok book not the best out there i have read better. I am goong to be lookong for a different book
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